Diagnose before you prescribe

problem solving Mar 05, 2021

If you walked in to your doctor and she/he began writing you a prescription before you explained your ailment, how good would that prescription be? Just because we are educated, experienced and talented doesn't mean we can forego asking questions and listening first. Frontline workers have insights we may have never conceived. Diagnose and Dialogue begin with the same Greek prefix "dia", which means among other things, "through or by". Through gaining knowledge, or through talking it out, we are better equipped to provide a solution that doesn't generate new problems.

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